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GoTrashy FAQ

Frequently Asked Questions
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Answers to Frequently Asked Questions

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Haulers (9)

Category: Haulers

Each driver is interviewed and background checked during hiring process. Below is additional information regarding Hauler requirements & sign up process.

learn more about hauler reqs →

become a provider →

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Category: Haulers

We have a separate app in the App Store and and Google Play for providers. Head to the App Store or Google Play to download the “Go Trashy Provider” app, after becoming an approved Hauler.

learn more about provider app →

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Category: Haulers

Providers can find the amount they have earned from inside the app. Payments will be made via Stripe, which will tally job totals for the day and deposit them approximately 3 business days later. Visit our bank info page to add or update Provider banking info.

learn more about provider payments →

provider portal login →

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Category: Haulers

Once a Customer has submitted job images and details, Haulers will bid pricing based on materials and size/weight. After the Customer accepts a bid, Haulers will take Job materials to their proper disposal locations with monetary incentives for some materials, like metals or recyclables.

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Category: Haulers

If you haven’t been approved to be a Hauler, you will not be able to access the App. You can log in to the provider portal to check application status.

learn more about hauler access →

submit a ticket →

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Category: Haulers

Yes, you can turn Job notifications on and off under Preferences > Personal Info and at the bottom will be the setting to enable or disable notifications.

learn more about notifications →

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Category: Haulers

Haulers can add territories for Jobs under Preferences > More > Territory. Your active territory is in red, and you can click other areas you would like to add.

learn more about territories →

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Category: Haulers

Yes a Chat feature was intended to allow Haulers to ask clarifying questions like “What is inside the bag?” Chat icon is on the upper right-hand side of the app, and will alert you when you have a message waiting.

learn more about chat →

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Category: Haulers

Providers may find nearly all account info on the web in our provider portal. To enter or edit bank info, please visit our bank info page. Job history, password reset, and “In Service” switch can be found under the Provider App Menu button.

learn more about hauler accounts →

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