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GoTrashy FAQ

Frequently Asked Questions
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Answers to Frequently Asked Questions

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Customers (9)

Category: Customers

Yes, each driver is interviewed and background checked during hiring process. Information regarding Provider requirements found below.

learn more about providers →

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Category: Customers

Absolutely. Update the current Job in app by selecting “Add to Job” and provide additional item description(s) and picture(s). After hauler accepts new materials, Job cost will be adjusted.

learn more about adding items →

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Category: Customers

Customer credit cards on file will not be charged until the Job is complete. Only after pickup will Hauler mark job complete, initiating the Stripe payment transaction in app.

learn more about customer payments →

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Category: Customers

Yes a Chat feature has been added to allow clarifying questions like “What is inside the bag?” The chat icon is on the upper right-hand side of the app, and will alert you when you have a message waiting.

learn more about chat →

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Category: Customers

Open app select "Create New Account." First name, last name, phone number, address, credit/debit card, and email address fields are all required. Once required fields are provided, choose “create account.”

learn more about customer accts →

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Category: Customers

Once a Customer has submitted the Job, multiple Haulers will place a bid for the cost. The Customer can then select a price, then Hauler + Customer arrange a date and time for pickup.

learn more about bids/scheduling →

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Category: Customers

Currently at this time it is not possible to add a tip in-app. However if you think your Hauler has gone above and beyond with excellent service, it is perfectly acceptable to tip them in cash.

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Category: Customers

We recommend first trying to use the chat feature to communicate with your Hauler during a job. If your issue persists, you may contact help or submit a ticket below.

hauler issues →

submit ticket →

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Category: Customers

Depending on the severity, call 911 in case of emergency during the job. When appropriate, please “submit a ticket” and provide details of the incident.

learn more about safety →

submit a ticket →

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