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GoTrashy FAQ

Frequently Asked Questions
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Answers to Frequently Asked Questions

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Customers (9)

Category: Customers

Yes, each driver is interviewed and background checked during hiring process. Information regarding Provider requirements found below.

learn more about providers →

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Category: Customers

Absolutely. Update the current Job in app by selecting “Add to Job” and provide additional item description(s) and picture(s). After hauler accepts new materials, Job cost will be adjusted.

learn more about adding items →

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Category: Customers

Customer credit cards on file will not be charged until the Job is complete. Only after pickup will Hauler mark job complete, initiating the Stripe payment transaction in app.

learn more about customer payments →

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Category: Customers

Yes a Chat feature has been added to allow clarifying questions like “What is inside the bag?” The chat icon is on the upper right-hand side of the app, and will alert you when you have a message waiting.

learn more about chat →

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Category: Customers

Open app select "Create New Account." First name, last name, phone number, address, credit/debit card, and email address fields are all required. Once required fields are provided, choose “create account.”

learn more about customer accts →

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Category: Customers

Once a Customer has submitted the Job, multiple Haulers will place a bid for the cost. The Customer can then select a price, then Hauler + Customer arrange a date and time for pickup.

learn more about bids/scheduling →

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Category: Customers

Currently at this time it is not possible to add a tip in-app. However if you think your Hauler has gone above and beyond with excellent service, it is perfectly acceptable to tip them in cash.

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Category: Customers

We recommend first trying to use the chat feature to communicate with your Hauler during a job. If your issue persists, you may contact help or submit a ticket below.

hauler issues →

submit ticket →

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Category: Customers

Depending on the severity, call 911 in case of emergency during the job. When appropriate, please “submit a ticket” and provide details of the incident.

learn more about safety →

submit a ticket →

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Haulers (9)

Category: Haulers

Each driver is interviewed and background checked during hiring process. Below is additional information regarding Hauler requirements & sign up process.

learn more about hauler reqs →

become a provider →

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Category: Haulers

We have a separate app in the App Store and and Google Play for providers. Head to the App Store or Google Play to download the “Go Trashy Provider” app, after becoming an approved Hauler.

learn more about provider app →

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Category: Haulers

Providers can find the amount they have earned from inside the app. Payments will be made via Stripe, which will tally job totals for the day and deposit them approximately 3 business days later. Visit our bank info page to add or update Provider banking info.

learn more about provider payments →

provider portal login →

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Category: Haulers

Once a Customer has submitted job images and details, Haulers will bid pricing based on materials and size/weight. After the Customer accepts a bid, Haulers will take Job materials to their proper disposal locations with monetary incentives for some materials, like metals or recyclables.

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Category: Haulers

If you haven’t been approved to be a Hauler, you will not be able to access the App. You can log in to the provider portal to check application status.

learn more about hauler access →

submit a ticket →

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Category: Haulers

Yes, you can turn Job notifications on and off under Preferences > Personal Info and at the bottom will be the setting to enable or disable notifications.

learn more about notifications →

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Category: Haulers

Haulers can add territories for Jobs under Preferences > More > Territory. Your active territory is in red, and you can click other areas you would like to add.

learn more about territories →

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Category: Haulers

Yes a Chat feature was intended to allow Haulers to ask clarifying questions like “What is inside the bag?” Chat icon is on the upper right-hand side of the app, and will alert you when you have a message waiting.

learn more about chat →

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Category: Haulers

Providers may find nearly all account info on the web in our provider portal. To enter or edit bank info, please visit our bank info page. Job history, password reset, and “In Service” switch can be found under the Provider App Menu button.

learn more about hauler accounts →

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